The best way I can think to say ‘thank you’ to Pamela Noon, Dr Robert Boyle, Dr Kitman Lam and the staff at Peninsular Private Hospital, Redcliffe is to let you all know about my recent cosmetic surgery and the outcome. From the minute I decided to have procedures I felt that everyone involved listened to my concerns and gave me much confidence. Simply, I knew I was in ‘good hands’. The service and attention to detail was excellent. I was somewhat apprehensive about having procedures at a small hospital but changed my thinking the minute I arrived at the hospital. The staff greeted me by name and they were immediately ready to process the paperwork. Nursing staff used their skills of ‘distraction’ with photos of family pets and entertaining stories right up to the minute the anesthetist took over. I was not left alone for one second. I was mid sentence asking the anesthetist a question and amazingly when I finished the question a nurse announced ‘we’re all done, everything went well’. I’m very happy with the results and firmly believe that feeling positive and confident about having procedures helped the whole experience, in particular the recovery. ‘Thank you’ again and again for making a difference to my life. Sincerely, Maria.